Customer Service Representative

Excellent Communication Skills Required

Join RED Travels as a Customer Service Representative

At RED Travels, customer satisfaction is at the heart of everything we do. We are now looking for a Customer Service Representative to join our friendly and professional team and help us deliver outstanding service to passengers, clients, and partners across Norwich, Norfolk, and beyond.

Your Role:

As a Customer Service Representative, you’ll be the first point of contact for customers, whether it’s booking a ride, answering inquiries, or resolving issues. You’ll play a vital role in ensuring smooth operations and a great experience for everyone who interacts with RED Travels.

Key Responsibilities:

Answer incoming calls, emails, and live chat messages
Assist customers with booking and scheduling transport services
Handle inquiries and resolve complaints in a calm, professional manner
Coordinate with drivers and dispatch to ensure timely service
Maintain accurate records of customer interactions and bookings

What We’re Looking For:

Excellent communication and interpersonal skills
Prior customer service or call center experience (preferred)
Strong multitasking and organizational abilities
Good computer literacy and typing speed
A friendly, calm, and proactive attitude

What We Offer:

A supportive and inclusive team environment
On-the-job training and development
Competitive hourly rates or salary
Flexible shift patterns
Opportunities for growth within the company

If you’re interested in working for RED Travels, we’re always looking for new drivers to join our expanding team. Please fill in the form on this page and submit it to us. A member of our team will be in touch with you shortly to arrange an interview.